FREE US SHIPPING ON ORDERS >$99
FREE SHIPPING ON US ORDERS >$99

Return Policy

Our return policy is pretty kick-ass. We'll bend over backwards to make sure you're 100% satisfied and we won't accept anything less. We offer hassle-free returns and personalized service from real live people.

If an item hasn't met your expectations, you can return it for a full refund of the product cost within 30 days of purchase. We accept returns for full refunds for any product purchased directly from our website only.

To begin the return process, please click here to fill out a support ticket. Have your order number or receipt ready! We'll do our very best to get back to you within 24 hours. Please allow up to 48 hours for response during the busy holiday season.

Amazon US Customers
Please contact Amazon support if you wish to make a return for refund within 30 days of purchase.

Having a cable issue?
No need to return your headphones or contact Amazon support. Fill out a support ticket and we’ll take care of you with a replacement cable.

Amazon UK Customers
Please contact Amazon support if your return is within 30 days of purchase.

Exchanges

Want to trade in your product for another color, model, or something else all together? Please click here to fill out a support ticket to start the exchange process. Have your order number ready!

Warranty

Our warranty is simple. If your product is malfunctioning, or has become damaged or broken (sorry - accidents don't count!), we'll send you a brand new product. Your warranty must be redeemed within one year of purchase, and is only valid for authentic LSTN products purchased directly from our site or from one of our authorized retailers, including the official LSTN Sound Co. storefront on Amazon.com. You must present a valid order number or receipt to redeem your warranty.

We cannot honor warranty for products purchased from any unauthorized sellers, including third-party Amazon resellers. Our retail locations cannot accept returns by mail.

Authorized LSTN retailers:
Amazon US (seller: LSTN Sound)
Amazon UK (seller: LSTN Sound Co.)
Nordstrom
Brookstone
Whole Foods
Birchbox
Select subscription box services
Select retail stores within the U.S. – please provide valid receipt

To redeem your warranty, please click here to fill out a support ticket. Please have your order number or receipt ready.

Amazon US Customers
Please contact Amazon support if you wish to make a return for refund within 30 days of purchase.

Having a cable issue?
No need to return your headphones or contact Amazon support. Fill out a support ticket and we’ll take care of you with a replacement cable.

Amazon UK Customers
Please contact Amazon support if your claim is within 30 days of purchase. Any claims past 30 days should be directed to our support center. Please note that our warranty only covers products purchase from our official LSTN Sound selling account. Purchases from unauthorized Amazon UK and Amazon EU sellers will not be honored. Valid receipt and/or Amazon Order ID are required.