Return Policy

Return Policy

Our return policy is pretty kick-ass.  We'll bend over backwards to make sure you're 100% satisfied and we won't accept anything less. 

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, or credit. 

If you have any questions about our guarantee, please, email us at


Returns and Exchanges 

Returns and exchanges can be made by mail.  It's simple:

1)  Shoot us an email to to let us know what's up.  

2)  Send your pair back to our Los Angeles headquarters:

8853 W Sunset Blvd, 2nd floor
West Hollywood, CA 90069

3) Once we receive them, we'll be glad to issue a full refund of the product cost, or exchange for another product.

Please note: Our retail stores cannot accept returns by mail or courier. 


Our warranty is simple. If your headphones break for any reason, you can return them for new ones within one year of purchase.