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Return Policy

Our return policy is pretty kick-ass. We'll bend over backwards to make sure you're 100% satisfied and we won't accept anything less.

If an item hasn't met your expectations, you can return it for a full refund of the product cost. We accept returns for full refunds for any product purchased directly from our website only.

To begin the return process, please click here to fill out a support ticket.


Want to trade in your product for another color, model, or something else all together? Please click here to fill out a support ticket to start the exchange process.


Our warranty is simple. If your product is malfunctioning, or has become damaged or broken (sorry - accidents don't count!), we'll send you a brand new product. Your warranty must be redeemed within one year of purchase, and is only valid for authentic LSTN products purchased directly from our site or from one of our authorized retailers, including LSTN Sound Co. on Amazon (U.S. only).

We cannot honor warranty for products purchased from any unauthorized sellers, including Amazon resellers and Amazon U.K. Our retail locations cannot accept returns by mail.

To redeem your warranty, please click here to fill out a support ticket.

• Please do not mail your product back for return without filling out a support ticket first