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If for any reason you don't fall in love with your LSTN product, we'll take it back within the first 30 days - no questions asked. That's how confident we are that you'll love LSTN as much as we do. Additionally, all audio products come with a 1-year warranty and our 5-star customer service.
We believe what's good for business should be good for the world. Proceeds from every LSTN purchase are donated to help provide hearing aids to people in need. So far, we've helped change 20,000 lives through our partnership with Starkey Hearing Foundation. Join us today with your purchase!
Frequently Asked Questions
We offer hassle-free returns and personalized service from real live people (yup – you’ll be talking to an actual LSTN team member). Feel free to purchase without hesitation - you can return your LSTN product for any reason within 30 days for a full product refund.
How do I return my LSTN product?
Say it isn't so! Please check out our return policy, and fill out a support ticket to get started!
You’ll receive a response within 24 hours and we’ll walk you through the whole thing. Please allow up to 48 hours for response during the busy holiday season.
Having a product emergency? A team member is available to speak to you on weekdays from 10am-6pm PST at (323) 822-5946. We’re here for you!
Amazon US Customers: Please contact Amazon support if your return is within 30 days of purchase (refunds and exchanges only). For warranty claims, please see instructions below.
We offer an unparalleled one year warranty on all headphones, earbuds, and speakers. We always stand behind our products, so you can feel confident and reassured when making your purchase from LSTN.
How great is our warranty?
It's pretty darn great! If your headphones, earbuds, or speakers break or malfunction within a year of purchase, you can trade them in for brand new ones. Please fill out a support ticket and let us know what’s up to get started on your warranty claim. Please have your receipt, purchase confirmation, or order number ready to go! Our warranty covers products purchased from LSTNSound.co and our official, authorized retailers ONLY.Authorized LSTN retailers:
Purchases made from third-party Amazon resellers will not be honored under warranty. Please contact the seller with any warranty claims.
Amazon US customers:
Please contact Amazon support if you wish to make a return for refund within 30 days of purchase.
Having a cable issue? No need to return your headphones or contact Amazon support. Fill out a support ticket and we’ll take care of you with a replacement cable.
Amazon UK customers:
Please contact Amazon support if your claim is within 30 days of purchase. Any claims past 30 days should be directed to our support center. Please note that our warranty only covers products purchase from our official LSTN Sound selling account.
Purchases from unauthorized Amazon UK and Amazon EU sellers will not be honored. Valid receipt and/or Amazon Order ID are required.
Have doubts about our warranty policy?
Trust us, we take care of our customers, even if you need to return your recent purchase. Just read our customer reviews – we will never leave you unsatisfied.
Having cable issues?
Don’t fret - it happens. There’s no need to return your headphones – we’ll just send you a replacement cable (for purchases made within a year). This is why our cables are detachable ☺ Purchase your headphones over a year ago? No worries - we sell replacements right here on our website.
I live in the U.S. - what does shipping cost? How long does it take?
Choose from four trackable shipping options to fit your needs:
*Some rates may appear higher for non-contiguous US states and territories.
Ship times are variable based on location, and are subject to uncontrollable factors like order volume and weather conditions. Your patience is greatly appreciated!
I don't live in the U.S. - can you ship to me?
We ship almost everywhere around the world for a flat rate of $29.99 USD for orders over $99 only.
Don’t see your country at checkout? We may have other options for you:
United Kingdom: Please visit our Amazon UK storefront to purchase select styles. Don’t see what you’re looking for? Try our authorized retailer Mancave London. Amazon UK also serves the following countries:
South Korea: Please visit our Korean affiliate website.
Central & South America: Please visit our Latin American affiliate website. LSTN Latin America serves:
Nordic Countries and Eastern Europe: Please visit our Danish affiliate website. LSTN Nordic serves:
LSTN is NOT responsible for any customs, duties, or taxes associated with shipping to your region. These tariffs can be pretty significant. As a buyer you are responsible for understanding the VAT charges in your region. For more information or assistance please fill out a support ticket and we'll help you out as best we can.
Did my order ship? Can I track it?
You'll receive an automated email from us at the time of shipment. There, you’ll find your tracking number and a link to track your package online.
Didn't get your automated shipping email?
Will my headphones work with my iPhone / iPad / iPod / Android / Computer / Walkman / Blackberry / CD Player / Etc?
Yes. Our 3.5mm gold plated plug is the standard for most devices and works in everything we have come across. We are not positive about 8-track or laser disc, and suggest you get a new device for listening to music on if this is your question.
I lost my headphone cable / my dog chewed it up / I stepped on it and it broke. Can I order a replacement?
Accidents happen - we won't ask questions. While this isn't covered in our warranty, you can order a replacement cable through our site. We offer replacement cables in nylon or classic rubber.
Are LSTN headphones noise-canceling?
None of our products use batteries so they are not active noise-canceling headphones. However, all of our headphone and earbud models are very effective at blocking outside noise while you're enjoying your music!
Help! My coupon code doesn't work!
Breathe, relax, and breathe again. You might just be entering it in the wrong section. There's a difference between gift card codes and discount codes, and each has their own place to be entered at checkout:
Gift cards: During the final payment stage at checkout, look for the blue writing under the Billing & Payment heading on the bottom left of your page.
Discount codes: During the final payment stage at checkout, look for the blue writing under the Order Summary heading on the right side of your page.
Still not working? It may be expired or have a restriction. Fill out a support ticket and we'll get back to you right away.
I want to test your products before purchasing them. Is there anywhere I can go to do so?
If you would like to try LSTN products in person, there might be an authorized retailer near you. Please fill out a support ticket to inquire about a retailer in your area.
All products are available for purchase from our HQ:
8853 W Sunset Blvd. West Hollywood, CA 90069
Hours: 10 am - 6 pm, Monday – Friday
No retailers near you? Don’t fret – our return policy is really hassle-free. You can be confident purchasing from LSTN. If for some reason the item doesn’t meet your expectations, you can return it for a full refund of the product cost within 30 days.
Will my information be protected?
I constantly get hit on by attractive guys / girls because my LSTN headphones are so cool. What can I do?
Say hello to them. You're welcome.
3 pairs of black silicone ear tips and 2 sets of silicone wings for LSTN Bolt wireless earbuds. Tips come in a set of small, medium and large, and wings have small and large sizes.LSTN Accessory bolt bolts Ear Tips Earbuds Extras In-Ear Review Exempt add-to-cart 2018-05-18